Steps for sending MSP Covered Medical Services Referrals

  1. Download the above referral form, and fax to 604 566 9102

  2. When we receive the referral form, we will contact your patient and your office with the appointment date and time.

  3. Mandatory information to include in the referral:

    • Patient’s email address and/or cell phone number are mandatory as these are our primary methods of communication

    • Attach key consults and imaging reports within the last two years

  • Referring doctor sends a no-charge referral 3333 to MSP under Dr. Brenda Lau (#26194)

  • Note: Dr. Lau receives all referrals on behalf of all the CHANGEpain physicians.


Medical Services Acceptance Criteria

  • We see all pain conditions that continue after 3 months and do not respond to conventional therapies.

  • Please note, urgent referrals can be seen less than one week. Please contact us directly for booking.


Medical Services Rejection Criteria

  • Patients without Primary Care Physician or Walk-In Clinic able to provide ongoing care.

  • Patients who have untreated/uncontrolled mental health and substance-use conditions.

  • Patients who are not fluent in English or not able to bring a translator to every appointment.

  • Active WorkSafe BC patients, unless Worksafe BC has confirmed whether or not they will cover CHANGEpain services.

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