Cancellation Policy

We request that you inform us 48 hours before your appointment to reschedule or cancel an appointment. Failure to do this risks stopping the appointments.

Phone calls and Voicemails

We do our best to answer the phones. If you have to leave a message, please choose from the options that fits your inquiry.

Our phone system translates your voicemail into an email and this is redirected to the proper category. Rest assured that these will be addressed within 7 business days. Please do not leave multiple voicemails on the same topic as this delays our ability to respond.

How to prepare for my appointment

Do wear comfortable, easy to remove dark or coloured clothing that you may not mind getting stains on after an assessment or procedure.

Do bring your medical file for scanning or email us files of consults and investigations.

Do come at least 15 minutes early and be prepared to stay 15 minutes longer.

Do read your Inputhealth messages and notifications as they contain information about your appointment or procedure.

Do fill out any attached questionnaires as these help your clinicians guide your care and help update your information to be used during your appointment.

Do arrange for alternate transportation if this is your first time experiencing a procedure or if your mobility is limited.