Getting Started

Depending on the service you are looking for, there are different access routes:

Scheduling Appointments

Please be aware that we require at least 48 hours notice before your appointment time for cancellations or rescheduling of appointments. Any cancellation less than 48 hours is considered a late cancellation.

2 late cancellations or no-show appointments may result in a discharge from the clinic and a re-referral will be needed to access our services.

Private Pay and Third Party Covered: 
For short-notice cancellation (less than 48 hours) or if you do not attend the appointment, the no-show fee will be applied.
The no-show fee corresponds to the full price of the service. Please be advised that your next appointment will not be booked until this fee is paid.

Technology Assistance and Troubleshooting Tips

The information you entered must match our records. Check to see if there are typos.

We try our best to answer the phone and we may be helping out another patient at the time of your call. If we are unavailable to answer your call, try hanging up (without leaving a voicemail) and calling again in a few minutes.


Otherwise, please leave only one detailed voicemail with your name, phone number, and reason for calling, or submit us a form from our Contact Us page. We make every effort to respond back in a timely manner.

Important: Privacy Statement and Consent


Just like online shopping or email, Virtual Care has some inherent privacy and security risks that your health information may be intercepted or unintentionally disclosed. Please ensure your virtual care encounter is in a private setting and should not use an employer’s or someone else’s computer/device as they may be able to access your information.


One-on-One Video Appointments

Making the most of your video appointment:

  1. Find a private location.
  2. Please have your questions, requests or topics ready to discuss.
  3. As your clinicians are trying to help as many patients as possible, these are very focused appointments. 

Instructions for One-On-One Video Appointments:

  1. You will receive a notification with the link for your virtual appointment 5 minutes before your appointment time.
  2. Please have the following ready before your virtual appointment:
    • Secure internet connection
    • Smartphone or computer/laptop with camera and microphone enabled and tested so that the practitioner can see and hear you
  3. Use Google Chrome browser. For iPhones, Safari browser may also work.
  4. When accessing the virtual appointment link, you may be prompted to enter the following:
    1. Invitation code – check the notification for the code.
    2. Last name – only capitalize the first letter. For example, John McDoodle should enter Mcdoodle.
  5. Keep your phone on and by your side. If there are technical issues, the practitioner will call you from our clinic phone or an unidentified number.

Please be available virtually or by phone up to 60 minutes from the time of your appointment. We are doing our best to ensure practitioners stay on time, but sometimes they might run late.

If the practitioner does not contact you within 60 minutes, we will contact you to reschedule the appointment. Thank you for your patience.


Virtual Group Medical Visits

  1. We respectfully ask you to find a private location to protect the privacy of your group members.
  2. You may join using your smartphone or computer.
  3. You will receive a Zoom link to the session one hour before your scheduled start.
    • This link will only be active 15 minutes before the start time, not at the time you receive it. Once you join, someone will let you in when we are ready.
  4. After your appointment is made, the Zoom group videoconference details will be attached to your appointment reminder that is sent ONE hour before your scheduled start.


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Cost of Initial Assessments - Non-MSP Medical

Private Medical Consultation (PMC) Multidisciplinary Private Assessment (MDPA)
Description Expedited, focused assessment to determine fit for non-MSP covered services requested:
IV Lidocaine Infusion, Ketamine Therapies, Prolotherapy, BOTOX, Platelet Rich Plasma (PRP).
Comprehensive functional and medical assessment with a multidisciplinary report addressing the biopsychosocial issues identified.
Care Team Pain Specialist Pain Specialist
Functional Movement Specialist
Duration 30 minutes 2 hours
Cost $450.00 $3,500.00

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Cost of Initial Assessments - Allied Health

Assessment Duration Cost
Chiropractic Initial 60 minutes $165.00
Physiotherapy Initial 60 minutes $160.00
Kinesiology Initial 45 minutes $90.00 (+ tax)
Counselling Initial 90 minutes $250.00
Acupuncture Initial 45 minutes $140.00
Ketamine Counselling Initial for Ketamine Assisted Psychotherapy 60 minutes $250.00

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